Overview

Site-Alive is the first complete tool suite that integrates real-time website analysis, behavioural targeting and ad delivery, with visitor engagement and a multi-channel contact centre.

A key objective of every ecommerce website marketer is to increase the conversion rates across their website and achieve a better ROI from their marketing spend, as well as to build returning customer loyalty. Whilst there are many tools available to help try and achieve this ultimate goal, only Site-Alive is able to provide an end-to-end solution that not only shows the marketer where the issues lie, but also provides the tools to implement a resolution.

In simple terms, visitors abandon website's because they have unanswered questions - is it available in blue? is it safe to use my credit card on this site? can you deliver on Saturday? is this product in stock now? does it come with a power pack? To stop these visitors abandoning the website and to move them through to the purchase stage, they need to have these questions answered and feel reassured.

By understanding the behaviour of your website's visitors, and segmenting them into specific targeted groups, you can use Site-Alive to engage your visitors at the right time with the right message bringing them into a multi-channel contact centre where they can get an immediate answer to their questions. This not only substantially reduces website and shopping cart abandonment rates, but increases revenues as you can take benefit in the opportunity to cross sell and up sell to your clients.